Information
Welcome to the PCL Sales frequently asked questions page. We understand you might have queries about our tools, gadgets, toys, or how to buy from us. We've compiled answers to the most common questions to help you find what you need quickly and easily.
Frequently asked questions
At PCL Sales, we believe in clear communication and making your shopping experience as smooth as possible, whether you're browsing our stall at the Weston-super-Mare Sunday market or ordering online. Here you'll find answers to many common questions, covering everything from product details to ordering, payment, and collection.
What about compatibility with big name brands?
We offer a wide range of tools and accessories. Compatibility with big name brands like DeWalt, Makita, or Bosch can vary. Please check the product description for specific details or contact us directly at [[email]] or call [[phonenumber]] for expert advice.
Do you sell extra batteries?
Yes, we often stock extra batteries for various power tools, hand tools, and gadgets. Our inventory of tools and toy accessories changes regularly, so please check our online store or ask us at the Sunday market for current availability.
What happens if something goes wrong with my purchase?
We pride ourselves on the quality and reliability of our products. If you experience an issue, please contact PCL Sales immediately. We will assess the situation and guide you through our returns or warranty process. Your satisfaction is our priority.
What payment methods do you accept?
Once you place your order online via PCL Sales, we will invoice you directly. We typically accept secure bank transfers or PayPal for online orders and cash, credit or debit cards, Apple & Google Pay, PayPal or secure bank transfers for purchases in person. Full payment details will be provided with your invoice.
When can I collect my order?
Collections are by prior arrangement from our Weston-super-Mare location. Once your order is confirmed and ready, we'll contact you to arrange a convenient collection time that suits your schedule.
How much is postage?
Postage costs for your tools, gadgets, or toys vary depending on the item's size, weight, and your delivery location within the UK. We will calculate the exact postage fee and advise you of these before finalising your order and issuing your invoice.
Can you source specific tools or brand-compatible versions?
Yes, PCL Sales is often able to source specific tools or versions compatible with different brands. Please get in touch with your detailed request, and we'll do our best to help you find precisely what you need for your projects.
Do you deliver locally?
For our valued customers within the Weston-super-Mare area, local delivery may be available for certain items. Please inquire when placing your order, and we'll let you know if this convenient option is possible for you.
Is PCL Sales at the Sunday market every week?
PCL Sales aims to be at the Weston-super-Mare Sunday market every week, subject to weather conditions and unforeseen circumstances. We recommend checking our website or social media for any last-minute updates on our presence.
Are you always in the same spot at the market?
We generally have a consistent spot at the Sunday market. Look for the PCL Sales banner with our wide range of tools, gadgets, and toys! If you can't find us, feel free to ask a market official or check our latest market updates online.
Can I see an item at the market before I pay for it?
Absolutely! The Sunday market offers a fantastic opportunity to browse our extensive range of power tools, hand tools, unique gadgets, and fun toys. You're welcome to inspect any item in person before making a purchase.
How long does it take if an item isn't in stock and needs to be ordered in?
If an item needs to be ordered in for you, delivery times can vary. However, we'll provide you with an estimated timeframe when you place your order with PCL Sales. We'll keep you updated on its progress every step of the way.
Still have questions or ready to shop?
We hope this FAQ page has answered many of your questions about PCL Sales, our tools, gadgets, toys, and how we operate. If you need further assistance or are ready to explore our offerings, we're here to help.